THE EXISTENCE OF EXPECTATION GAP AND THE USEFULNESS OF AUDITORS' REPORT

Acknowledgements

The author indebted to Haw May Lin for helpful and constructive comments, Annie Han for her financial support, Augustine Han and Patricia Ho for helping recruit the participants in this study as well as the participants for taking time to fill the questionnaire.

In addition, the author gratefully acknowledges the use of Nilai College Library, the KLSE Library and Public Information Centre, the MIA Resource Centre and the National Library as well as the respective helpful librarians.



Abstract

This study examines the existence of expectation gap by evaluating the users?perceptions with the auditing standards. This study also explores the users? perceptions of the quality and usefulness of the auditors' report which reflects the effectiveness of an auditors' report as a communication medium between auditor and users.

The result of this study may affect the auditing setting process with relevant modification of existing auditing standards. In addition, the result of this study may affect the audit academic environment in educating users with better understanding on auditing knowledge since knowledge of the users is seen having influences to the size of expectation gap.

The expectation gap was found to be wide particularly on the issues of the auditors' responsibilities on omission and misstatement reporting, fraud prevention and detection as well as the 100 per cent examination in the audit procedures. To a lesser extent, an expectation gap was also found concerning the auditors' responsibility for producing the financial statements, soundness of the internal control, using the work of other auditor or expert and the responsibility of auditor in an annual report. There was no expectation gap found on the issue of judgement exercising. The usefulness of auditors' report was found to be minimum in reducing the expectation gap.

It is a critical and pity scene that users were found to rely on the audited financial statements for decision making based their own expectation towards the auditor without knowing that their expectation were beyond what auditor actually provided. Users found that the auditors' report has been opaquely written and requires readers to have auditing knowledge to understand the opinion rendered.


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