THE EXISTENCE OF EXPECTATION GAP AND THE USEFULNESS OF AUDITORS' REPORT

1.   Introduction

“Whatever the situation, I perceive that shareholders would only look at financial reporting to be useful in assessing a company’s performance…”

Dato?Hanifah Noordin, President of MIA and Vice-President of MICG, 1999.



Financial reports are important for shareholders to assess the performance of a company. Company’s published financial statements have been the only sources for shareholders for such purpose. In Malaysia, the Companies Act 1965 stipulates that every company which is incorporated under the Act is required to have its financial statements audited annually. This is often referred to as the statutory audit. Section 174(1) of the Act states that company’s financial statements are required to be laid before the company in its annual general meeting. While Section 174(2) of the Act requires an auditor of a company to report to the members of the company on the accounts presented at the annual general meeting. Thus, the auditors' report is being attached in any company’s published annual report. It contains the auditors' opinion about the true and fair view of the company’s financial statements which may add credibility to management's representations in financial statements.



1.1   The Auditors' Report

An auditors' report is the final product of any audit process that communicates the auditors' findings to interested users. Auditors' report may differ in presentation, but in all cases they must inform users of the degree of correspondence between information contained in the financial statements and established criteria in their audit procedures.

The form and content of an auditors' report is set out in the AI 700, entitled “The Auditors' Report on Financial Statements? The standard stated the basic elements of an auditors' report in paragraph 5, followed with the details of each element from paragraph 6 onwards.

Standardised language has also been developed for the purpose of ascertaining the degree to which financial statements conform to generally accepted accounting principles. For example, AI 700 paragraph 18 states that the terms to be used to express auditors' opinion are “give a true and fair view?or “present fairly, in all material respects?

Auditors' report is essential to the audit or other attestation process because they inform users what the auditor did and the conclusions reached. From the users' perspective, the report is considered the primary product of the attestation process.



1.2   The Expectation Gap

Most of the time, financial statements users consider an auditors' report to be a clean bill of health. Thus, most users?expectations towards auditors are far more than what it should be. Expectation gap occurs when there are differences between what the public expects from the auditor and what the auditor actually provides.

The research about the audit expectation gap has been extensively conducted worldwide. The term “audit expectation gap?emerged during the 1970s in the United States when the American Institute of Certified Public Accountants (AICPA) set up the Commissions on Auditors?Responsibilities (Cohen Commission) to consider “whether a gap exists between what the public expects or needs and what auditors can and should reasonably expect to accomplish?in 1974. The Cohen Commission, which reported in 1978, confirmed the existence of an expectation gap. Following that, more researches have been done all over the world with the same outcome which agreed with the existence of expectation gap. Among those studies are Gay et al. (1997) in Australia; Innes et al. (1997) in the UK; Hǿjskov (1998) in Denmark; Frank et al. (2001) in the US and Best et al. (2001) in Singapore.


1.3   Objectives of Study

A significant expectation gap exists in Australia (Gay at el., 1997); an expectation gap exists between auditor and users (Innes et al., 1997). One doubts if the same situation occurs in Malaysia?

In order to reduce the expectation gap, improvement in the wording of the report is suggested to ensure the level of assurance provided and extents of work performed are clearly communicated (Gay at el., 1998). The quality and usefulness of an auditors' report are interesting topics to be explored.

The expectation gap was found to be particularly wide on the issues of the auditors' responsibilities for fraud prevention and detection, and the auditors' responsibilities for maintenance of accounting records and exercise of judgement in the selection of audit procedures (Best et al., 2001). It is important to understand which area the public expects most than what it should be.

Three main objectives of this study are briefly described here. First, this study aims to examine the existence of expectation gap between auditor and users in Malaysia. The expectation gap may happen due to the diverse perceptions towards auditor. This study also explores the users?perceptions of the quality and usefulness of an auditors' report. In addition, this study intends to ascertain the effectiveness of an auditors' report as a communication medium between auditors and users. Finally, it is important to understand that in which area the users most expect than what it should be in order to overcome this issue.



1.4   Importance of Study

The importance of this study can be viewed from two ways. Firstly, the result of this study may affect the auditing standard setting process. Modification of existing auditing standards or new standards may be adopted according to the result of the study. Auditors' report is the only communication medium that includes the auditors' opinion regarding their audit works and also their final opinion regarding the financial statements audited. It is important to study the degree of the usefulness of an auditors' report. Thus, amendments may be made to the IA 700 accordingly. The findings of this study are important to suggest recommendations for reducing the gap and also for a better and clearer presentation of auditors' report in the future audit development.

Secondly, the result of this study may affect the audit academic environment. Educating users regarding audit knowledge and auditors' report is essential so that users understand the essence of audit and able to understand the auditors' report. Knowledgeable users placed less responsibility on auditor than less knowledgeable users. It is important to educate the users to understand the merits and limitations of an audit. Education is seen to be an effective approach to narrow down the expectation gap.



1.5   The Study

Chapter I of this study gives a brief introduction about the research topic as well as the study scope. Chapter II includes the issues of expectation gap addressed by previous researchers on their respective studies, and also places their studies on the effectiveness of the auditors' report. Chapter III describes the methodology involved in this study. Chapter IV presents the result with analysis. Chapter V provides the limitations and conclusion of this study.


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